Our Guarantee
We expect you will be completely satisfied with your order from MyButcher.com. If however you are unsatisfied with an item, then we will do whatever we deem necessary to resolve the problem, up to and including a full replacement or refund - solely at our discretion.
The guarantee never covers:
If the perishable meat products in your order should spoil due to one of the reasons below, we will not be obligated to provide a free replacement to you.
- The delivery address you gave us when you ordered is wrong, and this causes your order delivery to fail. Make sure to double check your shipping address when you place your order.
- Our product is delivered properly on the day it is due, but is left unrefrigerated (for whatever reason) and spoils. It is your responsibility to move the items in your order into refrigeration on the same day the order is delivered.
Please email us if you have any questions, or visit our Shipping Information page for more details on our shipping process.
