1. We guarantee you will receive exactly what you order. In regards to meat type, grade, weight, and quantity we guarantee your shipment from us will be exactly as you requested.

2. We guarantee your order will arrive in wholesome form and still chilled. It is the package recipient's responsibility to take the package inside and properly refrigerate it on the day that it is delivered. Please note we are not responsible for any errors in shipping addresses provided to us which cause an order to ship to the wrong address.

3. We ask that any problems covered by our guarantees be reported to us by the next business day after the order has been delivered. If there is a situation covered by our guarantees then we will replace the order or issue a full credit for the order as long as it has been reported to us within the next business day after the order was delivered.

Additionally, please note that due to the perishable and unique nature of each of our fresh cut, on-demand orders, we do not accept returns under any circumstances.